SHIPPING POLICY

SHIPPING POLICY

The shipping policy dictates how Obzerva (Pty) Ltd handles the processing and fulfilment of all website purchases.

Please note that due to the specialised nature of the equipment sold by Obzerva (Pty) Ltd, certain items may be subject to increased delivery times (2+weeks). 

We encourage you to contact us to confirm stock availability and lead times before placing an order.  

WHAT HAPPENS FOLLOWING MY PURCHASE FROM OBZERVA (PTY) LTD?

All online store orders are processed within 2 business days (excluding weekends and public holidays).

Obzerva (Pty) Ltd will confirm your order telephonically and/or via email.

Obzerva (Pty) Ltd will contact you (via email, SMS, or telephonically) to notify you that your order has shipped.

Shipping Rates and Estimates – Anywhere in South Africa

Shipping billed per the weight and volume of the items ordered. Liability insurance for shipping is optional but recommended. 

Obzerva (Pty) Ltd reserves the right to levy additional fees for difficult-to-reach locations. If you are uncertain about delivery to your area, please contact us.

INTERNATIONAL SHIPPING

Obzerva (Pty) Ltd can ship internationally on a case-by-case basis. Contact our sales team for more information.

Please note:  Obzerva (Pty) Ltd will only consider international requests for customers residing in Wassenaar Arrangement member countries.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Obzerva (Pty) Ltd is not responsible for these charges if they are applied. 

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has been shipped, you will receive a notification from us. This mail will include a tracking number. Please allow 48 hours for the tracking information to become available. 

Contact us at support@obzerva.co.za with your name and order number, and we will look into it for you.

SHIPPING TO P.O. BOXES

Obzerva (Pty) Ltd does not ship to P.O box addresses.

For further queries, contact support@obzerva.co.za.

ITEMS LOST OR DAMAGED IN TRANSIT

 

Obzerva (Pty) Ltd provides shipping insurance all purchases to mitigate any loss which may occur. Any claims are at the sole discretion of the insurer involved.  

Obzerva (Pty) Ltd shall not be held liable for any loss or damages that occur to any items while in transit.  

Obzerva (Pty) Ltd does not include complimentary insurance on RMA or warranty related shipping.

Last updated: 01 September 2023